Is it possible Spotify support is run by some kind of millennial AI?

I recently noticed that the release date of an album on Spotify was incorrect (Ani DiFranco’s Reckoning/Revelling came out in 2001 not 1997) so I let them know in their contact us page. I then got responses from Spotify support that sounds like battling machine learning algorithms trained on millennial’s text messages (assuming millenials still send text messages, I don’t know).

Hi there,
Thanks for getting in touch, and apologies for the confusion. No worries, we can explain how this goes.
We make content available in whatever form it’s given to us. Spotify is not responsible for information relating to a particular track, album, or artist.
If something isn’t right, we recommend contacting the relevant label/distributor who will be able to update the information from their end.
We hope that helps. Let us know if there’s anything else we can do 🙂
All the best,
Carina

So the first AI, CarinaBot, likely trained on a less targeted data set of text messages, maybe including people my age, is very deferential, overly apologetic and generally unhelpful.

I replied

Who is the “relevant label/distributor” that spotify received the information from for this album so I can contact them?

Then the second AI, VinceBot, jumps in, clearly trained on a very focused data set. It uses a similar structure for its response but wants to make sure I know that I both “rock” and have been and should continue to be “awesome”

Hello there,
Thanks for getting back to us.
Apologies for the confusion with our first response. No worries though! We’ll take care of this for you.
We’ve checked it out and see what you mean, so we’ve passed it on to the Content team for review. Hopefully they’ll have this sorted for you soon. Please be aware this could take several weeks to be reflected in the app.
We greatly appreciate you getting in touch to help make Spotify better. You rock!
Let us know if there’s anything else we can help with.
Stay awesome!
Vince

So now that I had a sense I was talking to an AI, I figured I’d ask it/them why the two different stories

I’m unclear. Do I need to contact the label as Carina said to correct this mistake or is this a problem on Spotify’s side like Vince said and Spotify will take care of it? It sounds like Vince and Carina are saying different things.

VinceBot clearly gets lost down some unfruitful decision tree branch. He’s worried his last response was inappropriate but still can’t actually answer the question.

Hey there,
Thanks for getting back to us.
We apologize if you found our recent reply inappropriate. No worries though! we got you covered.
We’ve already passed your issue to our Content Team for review. They’ll take care of this for you.
Sorry again for any inconvenience caused, and please let us know if there is anything else we can do for you.
Stay cool 🙂

At this point my plan is to stay cool and awesome.

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